Fees and Billing Procedures:
Payment is due upon completion of work, we do not bill for service. We accept cash, checks and Venmo. You may place a credit card on file by requesting a form at your next appointment or by calling our office 314-484-5901. All Credit Card transactions are subject to a 4% convenience fee for processing.
New Clients with multiple horses may be asked to pay upfront by cash or Venmo at the first appointment.
Fees, Rates and Billing Procedures:
Hourly Rate: The hourly rate will apply when doing remedial work that is more time consuming than a standard maintenance trim and/or when working on horses that are painful or uncooperative. The hourly rate may also apply if you and your horse are not up and ready by the confirmed appointment time and/or the horse is presented to us in a condition that requires us to spend time drying or cleaning the horses body and/or feet for our safety. Wet/muddy horses are not safe to work on and cause damage to our expensive tools.
Any unexpected changes in fees will be discussed before the Farrier work is started. Estimates are always available upon request.
Day Rate: When scheduling a full day at one location (7 hours +/-including drive time) our minimum daily rate of $800 will apply. At the time of booking, a non refundable booking fee of 20% is due immediately and will be applied towards the final bill for the date originally booked. The booking date will not be held or scheduled until the deposit is received. If the daily minimum requirement is not met through work done, an adjustment to the bill will be made to meet the minimum daily requirement. If the daily minimum requirement is surpassed you are still responsible for the additional amount.
Travel service calculated by $1.30 per one way mile may be assessed to accommodate reschedules and one off appointments. We try to plan our weekly schedule by area to avoid these additional fees, but due to the nature of the business this isn't always possible.
Our normal working hours are Tuesday - Friday, 10am to 4:30pm. Any work agreed upon outside of those hours are subject to an "Off Hours Rate" of 1.5 times our normal fee schedule for time and travel.
Fee variations are due to horse's behavior, time, travel and degree of corrections and materials used.
PAYMENT IS DUE UPON COMPLETION OF WORK. If for some unforeseen reason payment is not received, a net 7 day account will be established:
A minimum billing fee of 20% of final bill will be added to the bill immediately.
For every 7 days past due, a 5 % service charge will be applicable on all accounts. Payment in full must be made before the next appointment. It is important to know that it is our policy that WE DO NOT bill for service.
We accept cash, checks and Venmo.
We accept post dated checks on rare occasion however, a .50 ¢ per day finance charge will be added to the bill for each day up to the post date.
Return check fees are $25.00 and late fees will begin accruing immediately for every 7 days past the date of service. After a returned check, we may require future service appointments to be paid by CC, Venmo or in cash.
To avoid billing fees you may call our office to request a credit card authorization form and or place a credit card on file over the phone. Credit cards on file will be processed the same day as your appointment and will include a 4% convenience fee for using a credit card. (This is more work for our office staff.)
FOR OUT OF STATE OR COUNTRY CUSTOMERS. TRAVEL EXPENSES
(Transportation fees, parking fees, lodging etc.), ARE DUE UPON BOOKING OF APPOINTMENT. We absolutely do not bill for this service under any circumstance.[Due to the pandemic, we have invested in an RV for out of state travel to avoid staying in hotels for the time being. There will be a .50 cent up-charge per mile added to the travel charges when overnight accommodations are needed. This up-charge will replace any paid hotel accommodations.]